My question involves personal finance in the State of: Delaware
We had our bank, send a $2000 wire transfer to an individual with an account number at Lloyd’s Bank PLC in London. Our bank used JP Morgan Chase as the intermediary bank for the wire transfer. The day after we sent the wire transfer we noticed that our bank made an error in the wire transfer number we provided our bank and notified the bank. The bank acknowledge their error and said they would amend the IBAN to the correct number.
After 35 days, we still do not know what happened to our money. Our bank claims the error they made was in the sort code only, not the account number, that the IBAN was correct and that the wire transfer went through seamlessly. This before we even notified our bank of their error in the wire transfer number. Our bank claims the money got to the intended recipient on day one. Could the wire transfer with a wrong sort code have reached our intended recipient on day one before we even reported the wire transfer number error?
Our bank states that twelve days after the wire transfer they had JP Morgan Chase recall the wire transfer but will not provide us proof of this wire transfer recall. Since we will never know who received our money we want proof that the bank at least made an effort to recall the wire transfer. As a customer, do we have a right to ask the bank to provide us with this proof?
We had our bank, send a $2000 wire transfer to an individual with an account number at Lloyd’s Bank PLC in London. Our bank used JP Morgan Chase as the intermediary bank for the wire transfer. The day after we sent the wire transfer we noticed that our bank made an error in the wire transfer number we provided our bank and notified the bank. The bank acknowledge their error and said they would amend the IBAN to the correct number.
After 35 days, we still do not know what happened to our money. Our bank claims the error they made was in the sort code only, not the account number, that the IBAN was correct and that the wire transfer went through seamlessly. This before we even notified our bank of their error in the wire transfer number. Our bank claims the money got to the intended recipient on day one. Could the wire transfer with a wrong sort code have reached our intended recipient on day one before we even reported the wire transfer number error?
Our bank states that twelve days after the wire transfer they had JP Morgan Chase recall the wire transfer but will not provide us proof of this wire transfer recall. Since we will never know who received our money we want proof that the bank at least made an effort to recall the wire transfer. As a customer, do we have a right to ask the bank to provide us with this proof?
Financial Transactions: Bank Made Error in Wire Transfer Number
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