My question involves a consumer law issue in the State of: Florida
My daughter was going to drive from Florida to Pennsylvania. We took her car to a large reputable Auto Repair franchise. She needed some brake work done and her calipers needed replaced. I also ask them to rotate the tires. The service was done on the brakes and calipers and in the process rotating the tires my daughter states that they were having trouble getting the lug nuts loose from the right front tire. After over an hour of attempting to get it off and bringing in additional help they finally got the tire off rotated the tires and sent her on her way. Within a few hours and around a hundred miles she felt a shaking from front end that quickly turned violent and before she could pull off the side of the road right front tire separated from the car. She was traveling 70 miles an hour on Interstate 95 about 30 miles north of Daytona Florida. The repairs were done in Orlando. This all happened about 12 o'clock at night. We called a tow service and had it taken back to another franchise location in Daytona Beach. The tow truck driver assumed they over tightened the Lugnuts when the repairs were done in Orlando. I had to get my daughter a hotel for the evening because the shop wasn't going to open up until 9 o'clock the next morning. In the morning she took the car into the auto repair facility and they confirmed that they believed that the tires lug nuts are over tightened. They stressed they didn't know how this could happen as all of their lug nuts are tightened using a torque wrench and then a second technician is supposed to come behind and double check the tension on the lug nuts. The repair shop completed all the necessary repairs to get the vehicle on the road due to the fact that my daughter had to be in Pennsylvania to take an entrance exam for college she was hoping to attend.
What are my options?
My daughter was going to drive from Florida to Pennsylvania. We took her car to a large reputable Auto Repair franchise. She needed some brake work done and her calipers needed replaced. I also ask them to rotate the tires. The service was done on the brakes and calipers and in the process rotating the tires my daughter states that they were having trouble getting the lug nuts loose from the right front tire. After over an hour of attempting to get it off and bringing in additional help they finally got the tire off rotated the tires and sent her on her way. Within a few hours and around a hundred miles she felt a shaking from front end that quickly turned violent and before she could pull off the side of the road right front tire separated from the car. She was traveling 70 miles an hour on Interstate 95 about 30 miles north of Daytona Florida. The repairs were done in Orlando. This all happened about 12 o'clock at night. We called a tow service and had it taken back to another franchise location in Daytona Beach. The tow truck driver assumed they over tightened the Lugnuts when the repairs were done in Orlando. I had to get my daughter a hotel for the evening because the shop wasn't going to open up until 9 o'clock the next morning. In the morning she took the car into the auto repair facility and they confirmed that they believed that the tires lug nuts are over tightened. They stressed they didn't know how this could happen as all of their lug nuts are tightened using a torque wrench and then a second technician is supposed to come behind and double check the tension on the lug nuts. The repair shop completed all the necessary repairs to get the vehicle on the road due to the fact that my daughter had to be in Pennsylvania to take an entrance exam for college she was hoping to attend.
What are my options?
Service and Repair: Wheel Fell Off My Daughters Car Less Than 100 Miles After Repair
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