My question involves a consumer law issue in the State of: Georgia
I purchased a refrigerator that was not as advertised from a scratch & dent outlet retailer, they have not made good on their promises, and at this point I'm ready to file a chargeback with my credit card company. I just want to make sure there's no reason this could cause a problem for me.
I ordered the unit with delivery service online approx 6 weeks ago. My first slight issue was the online system saying it would take 3-4 weeks for delivery. This would be too long, so I called the national 800 number. I was told it would be closer to a week since it was local, and the local store would be calling within 24 hours to schedule a delivery day. When 2 days had passed with no call, I attempted to call to confirm. Nobody would ever answer the phone during my attempts. Finally on a Thursday night I received a call from their automated system saying the unit would be delivered the next day. The time was not convenient for me at all, so I attempted to call to reschedule, but once again nobody would answer the phone during normal business hours.
The unit was advertised as having scratches on the front, top, and side. The unit was delivered on a Friday, and the first thing I noticed is the front and side had some significant dents (nothing huge or that deep, though one is a good 6" long). I was a bit annoyed since there's a difference in a scratch and a dent, but that alone wasn't worth complaining about. Then when later loading food into it I realized there were also 3 shelves missing from the inside.
When I called the national 800 number that night to complain about the shelves and condition, they offered a $50 discount or said I would have to get in touch with the local store to schedule a return. The next day (Sat) I finally got someone to answer the phone at the local store. When I explained I was unhappy with the condition and the missing shelves was unacceptable, he said "ok, we'll come pick it up". After taking some info and putting me on hold, he then asked if they could send replacement parts and refund $50 for the trouble. I said that would be perfect, and was told the parts should be here within 10-14 days.
3 weeks passed, so I called the local store again and finally got through. I talked to the same guy who apologized for the parts and said he didn't remember offering the refund, but that I should have both within 2 weeks. He also mentioned that I would be notified via email when the parts went out. It's been two weeks, and of course I still have not received the parts, refund, or the email. I tried calling their local store 4 times yesterday, but it would just ring for 3~ minutes and then change to a busy signal. I called the national 800 number, explained the situation to the rep, and told her I want to return the refrigerator. She said she couldn't help me because it was beyond their 30 day return policy, but she could see if someone from the local store could help. I told her good luck getting in touch with them. She put me on hold, then came back saying she couldn't get through either. She said she was going to email the local and district manager and that I should hear from them within 24 hours.
It's now been nearly 24 hours and I have not been contacted. I realize it's a weekend, so I'm thinking of giving them until Monday afternoon before I call my credit card company to fie a chargeback, and then let the local company contact me when they're ready to come pick up their refrigerator. Can I do this, or do I really have to keep chasing after them to take this back like they originally offered?
I purchased a refrigerator that was not as advertised from a scratch & dent outlet retailer, they have not made good on their promises, and at this point I'm ready to file a chargeback with my credit card company. I just want to make sure there's no reason this could cause a problem for me.
I ordered the unit with delivery service online approx 6 weeks ago. My first slight issue was the online system saying it would take 3-4 weeks for delivery. This would be too long, so I called the national 800 number. I was told it would be closer to a week since it was local, and the local store would be calling within 24 hours to schedule a delivery day. When 2 days had passed with no call, I attempted to call to confirm. Nobody would ever answer the phone during my attempts. Finally on a Thursday night I received a call from their automated system saying the unit would be delivered the next day. The time was not convenient for me at all, so I attempted to call to reschedule, but once again nobody would answer the phone during normal business hours.
The unit was advertised as having scratches on the front, top, and side. The unit was delivered on a Friday, and the first thing I noticed is the front and side had some significant dents (nothing huge or that deep, though one is a good 6" long). I was a bit annoyed since there's a difference in a scratch and a dent, but that alone wasn't worth complaining about. Then when later loading food into it I realized there were also 3 shelves missing from the inside.
When I called the national 800 number that night to complain about the shelves and condition, they offered a $50 discount or said I would have to get in touch with the local store to schedule a return. The next day (Sat) I finally got someone to answer the phone at the local store. When I explained I was unhappy with the condition and the missing shelves was unacceptable, he said "ok, we'll come pick it up". After taking some info and putting me on hold, he then asked if they could send replacement parts and refund $50 for the trouble. I said that would be perfect, and was told the parts should be here within 10-14 days.
3 weeks passed, so I called the local store again and finally got through. I talked to the same guy who apologized for the parts and said he didn't remember offering the refund, but that I should have both within 2 weeks. He also mentioned that I would be notified via email when the parts went out. It's been two weeks, and of course I still have not received the parts, refund, or the email. I tried calling their local store 4 times yesterday, but it would just ring for 3~ minutes and then change to a busy signal. I called the national 800 number, explained the situation to the rep, and told her I want to return the refrigerator. She said she couldn't help me because it was beyond their 30 day return policy, but she could see if someone from the local store could help. I told her good luck getting in touch with them. She put me on hold, then came back saying she couldn't get through either. She said she was going to email the local and district manager and that I should hear from them within 24 hours.
It's now been nearly 24 hours and I have not been contacted. I realize it's a weekend, so I'm thinking of giving them until Monday afternoon before I call my credit card company to fie a chargeback, and then let the local company contact me when they're ready to come pick up their refrigerator. Can I do this, or do I really have to keep chasing after them to take this back like they originally offered?
Retailers: Chargeback for Falsely Advertised Refrigerator
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