My question involves a consumer law issue in the State of: California
I was referred to this forum by a friend who advised of an expert on here that goes by the name of AdjusterJack
I have an extended warranty on my 2013 Keystone Fuzion 5th wheel toy hauler.
On a recent camping trip, I activated the kitchen slide out and it began to bounce. At the conclusion of the trip I retracted the slide out and it bounced again, so I planned to look at it at home. Once at home I first went to the owners manual for the "Accuslide" system. I read up on maintenance and specs, I then went out and checked the cables that move the slide out in and out. All 8 cables measured within specifications and no adjustment was needed/done. So the problem was underneath the slide out room itself.
I brought the trailer to a service center here in town. They advised there were "skid plates" underneath the slide out that must have gone bad. They initially felt it would be covered under the warranty as well. Week later, the warranty company (Cornerstone RV) stated it was denied. They stated the failure came from the slide out being out of adjustment. I called the warranty company and explained it was never out of adjustment and is still currently within specifications. They then changed the denial claim to the part being "Molding or trim," and therefore not covered. Not sure how they came to the conclusion that this piece was anything close to molding or trim. I had the service center send photos part to the warranty company for further review, and they then denied the part again, now saying it is a structural part, and not covered. Again, how they could confuse this "skid plate" as structural I don't understand, but it appears they are going to just keep making excuses to not cover it.
Do I have any options here besides paying out of pocket and taking them to small claims court? The repair bill will be approximately $1250.
I was referred to this forum by a friend who advised of an expert on here that goes by the name of AdjusterJack
I have an extended warranty on my 2013 Keystone Fuzion 5th wheel toy hauler.
On a recent camping trip, I activated the kitchen slide out and it began to bounce. At the conclusion of the trip I retracted the slide out and it bounced again, so I planned to look at it at home. Once at home I first went to the owners manual for the "Accuslide" system. I read up on maintenance and specs, I then went out and checked the cables that move the slide out in and out. All 8 cables measured within specifications and no adjustment was needed/done. So the problem was underneath the slide out room itself.
I brought the trailer to a service center here in town. They advised there were "skid plates" underneath the slide out that must have gone bad. They initially felt it would be covered under the warranty as well. Week later, the warranty company (Cornerstone RV) stated it was denied. They stated the failure came from the slide out being out of adjustment. I called the warranty company and explained it was never out of adjustment and is still currently within specifications. They then changed the denial claim to the part being "Molding or trim," and therefore not covered. Not sure how they came to the conclusion that this piece was anything close to molding or trim. I had the service center send photos part to the warranty company for further review, and they then denied the part again, now saying it is a structural part, and not covered. Again, how they could confuse this "skid plate" as structural I don't understand, but it appears they are going to just keep making excuses to not cover it.
Do I have any options here besides paying out of pocket and taking them to small claims court? The repair bill will be approximately $1250.
Warranties: Extended Warranty Denying Coverage of Item
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