My question involves a consumer law issue in the State of:
Hello there,
I have bought an electronic snowboard via Ebay from a private person, who just did not have the time to drive it anymore. This board still has guarantee for about 1 year and the seller also passed me the invoice in case I have any issues with the board. After driving the board for around 3 hours, I realized that the wheels have an issue, so I contacted LEIFTECH and informed them about the issue. They confirmed that this is a problem with this wheel generation and said to send me a replacement. They asked for the invoice, which I passed to them. Now they tell me that I do not have any warranty because I bought it via Ebay. In their opinion, I also do not have any warranty because my name is not written on the invoice and only people buying directly from them have warranty.
So my question is: Is that true that when buying a used item which has still guarantee, looses its guarantee ?
Leiftechs warranty policy is here: https://leiftech.com/pages/terms-conditions
Hello there,
I have bought an electronic snowboard via Ebay from a private person, who just did not have the time to drive it anymore. This board still has guarantee for about 1 year and the seller also passed me the invoice in case I have any issues with the board. After driving the board for around 3 hours, I realized that the wheels have an issue, so I contacted LEIFTECH and informed them about the issue. They confirmed that this is a problem with this wheel generation and said to send me a replacement. They asked for the invoice, which I passed to them. Now they tell me that I do not have any warranty because I bought it via Ebay. In their opinion, I also do not have any warranty because my name is not written on the invoice and only people buying directly from them have warranty.
So my question is: Is that true that when buying a used item which has still guarantee, looses its guarantee ?
Leiftechs warranty policy is here: https://leiftech.com/pages/terms-conditions
Warranties: Selling an Article Via Ebay Deletes the Guarantee
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