My question involves a consumer law issue in the State of: Georgia.
We own a single family home in Georgia that we rent out. We were contacted about the air conditioning failing and looking back over records determined that it was replaced in 2013 using our Home Depot consumer credit card. It is supposed to still be under warranty however there are two problems:
1) the subcontractor has gone out of business, apparently in part because the work they did was so bad that Home Depot discontinued referrals to them
2) according to the new company Home Depot sent out to do a warranty assessment, the original replacement was entirely wrong for our house and it's breaking because of what a bad job was done by the first company.
So from what I understand Home Depot will cover replacement of parts under the warranty and that would fix it temporarily. But we'd end up with the same problem again because the whole unit is the wrong size. The new company is recommending completely replacing the whole thing at almost double the cost of the original install, none of which Home Depot is offering to cover.
I'm wondering what the lowest level of intervention is here. Obviously we are going to lodge a complaint with customer service and request that they review our claim for reimbursement. But assuming that gets denied who else would we complain to? I can't imagine that suing them over this amount of money would really benefit us in the long run, since we live out of state and don't have liquid assets to hire a lawyer up front. Am I wrong about this? Does it ever help just to threaten bad Better Business Bureau reports and Yelp reviews?
Thank you in advance for any help or advice!
We own a single family home in Georgia that we rent out. We were contacted about the air conditioning failing and looking back over records determined that it was replaced in 2013 using our Home Depot consumer credit card. It is supposed to still be under warranty however there are two problems:
1) the subcontractor has gone out of business, apparently in part because the work they did was so bad that Home Depot discontinued referrals to them
2) according to the new company Home Depot sent out to do a warranty assessment, the original replacement was entirely wrong for our house and it's breaking because of what a bad job was done by the first company.
So from what I understand Home Depot will cover replacement of parts under the warranty and that would fix it temporarily. But we'd end up with the same problem again because the whole unit is the wrong size. The new company is recommending completely replacing the whole thing at almost double the cost of the original install, none of which Home Depot is offering to cover.
I'm wondering what the lowest level of intervention is here. Obviously we are going to lodge a complaint with customer service and request that they review our claim for reimbursement. But assuming that gets denied who else would we complain to? I can't imagine that suing them over this amount of money would really benefit us in the long run, since we live out of state and don't have liquid assets to hire a lawyer up front. Am I wrong about this? Does it ever help just to threaten bad Better Business Bureau reports and Yelp reviews?
Thank you in advance for any help or advice!
Warranties: Home Depot Subcontractor Messed Up Our HVAC
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