My question involves a consumer law issue in the State of: Iowa
IA week ago Saturday I ordered 5 items online. The Order Confirmation and Ship Notice emailed Sunday AM. Contact numbers state the facility is closed until Monday. Manufacturer of 4 perishable items states they were discontinued years ago. Login to account on Monday provides Alert: Item added previously is out of stock and removed from shopping cart: "[item description redacted for simplicity]". Customer Service chat states that all 5 items "should be en route." Box arrived Friday is too small for all 5 items and sounds like it has only one item in it. How do I deal with contradictory vendor receipts and a failed order when Retailer is caught in a minimum of one lie and refuses to refund? Can CFPB take the package and open it to verify fraud? They don't respond. I paid by store debit card so no customer service is available. I know now not to use these cards now for new business deals. Is retailer documentation any use in recouping a loss?
IA week ago Saturday I ordered 5 items online. The Order Confirmation and Ship Notice emailed Sunday AM. Contact numbers state the facility is closed until Monday. Manufacturer of 4 perishable items states they were discontinued years ago. Login to account on Monday provides Alert: Item added previously is out of stock and removed from shopping cart: "[item description redacted for simplicity]". Customer Service chat states that all 5 items "should be en route." Box arrived Friday is too small for all 5 items and sounds like it has only one item in it. How do I deal with contradictory vendor receipts and a failed order when Retailer is caught in a minimum of one lie and refuses to refund? Can CFPB take the package and open it to verify fraud? They don't respond. I paid by store debit card so no customer service is available. I know now not to use these cards now for new business deals. Is retailer documentation any use in recouping a loss?
Online Retailer Confirms Order/Shipment - Login States Items N/A, Sales Charge Seized
Aucun commentaire:
Enregistrer un commentaire