My question involves a consumer law issue in the State of: Texas
Was sold a top of the line "LifeProof" Vinyl Plank Floor by Home Depot's Floor Covering MANAGER. He showed me videos and pictures of a product which looked like reclaimed wood and sold me on the "expert" installers who did ONLY this product and could achieve the "look" of the photos / videos. We signed for half our home to start (600 sq. feet - 3 rooms) with the 2nd half of house to follow in the spring. After a month wait, installers (sub-contractors) arrived and started rapidly tearing up carpet and slapping goods direct from the boxes in without using spacers, the diagrammed pattern on the box or inspecting the sub-floor for squeaks / imperfections. Halfway through the promised 1 day install, the men admitted that a 2nd day was needed as they'd previously NEVER installed anything but parquet tiles before. When I asked why they were mostly using only one of the three sizes of planks they admitted that they didn't know there were other sizes OR a pattern. On Day they were rushing as they another Job the next day. They raced to finish but had no paperwork to complete the job (I signed NOTHING). That evening the weather turned cold so I adjusted the thermostat to find my furnace was not working. 4 freezing days later and a new thermostat and motherboard installed, we realized that the floor installers had cut the wires in their attempt to get the planks under our existing baseboards. Six weeks later, Home Depot has pushed us off on their installers (sub-contractors) who will visit this week to "see what they are responsible for adjusting". I am torn between contacting Home Depot "corporate" offices as in my several attempts to get them to honor THEIR guarantees they seem most interested in huge verbal promises but nothing in writing to bind them to this work. To have something beyond "I say / they say", my contractor will be here for their inspection to confirm these details but I am wondering if my not signing for their work and their not offering a completion document matters or if I tell me of this, will it help them to fix the squeaks, random pattern of the goods designed to mimic real reclaimed lumber or missing mouldings / unfinished details?
Was sold a top of the line "LifeProof" Vinyl Plank Floor by Home Depot's Floor Covering MANAGER. He showed me videos and pictures of a product which looked like reclaimed wood and sold me on the "expert" installers who did ONLY this product and could achieve the "look" of the photos / videos. We signed for half our home to start (600 sq. feet - 3 rooms) with the 2nd half of house to follow in the spring. After a month wait, installers (sub-contractors) arrived and started rapidly tearing up carpet and slapping goods direct from the boxes in without using spacers, the diagrammed pattern on the box or inspecting the sub-floor for squeaks / imperfections. Halfway through the promised 1 day install, the men admitted that a 2nd day was needed as they'd previously NEVER installed anything but parquet tiles before. When I asked why they were mostly using only one of the three sizes of planks they admitted that they didn't know there were other sizes OR a pattern. On Day they were rushing as they another Job the next day. They raced to finish but had no paperwork to complete the job (I signed NOTHING). That evening the weather turned cold so I adjusted the thermostat to find my furnace was not working. 4 freezing days later and a new thermostat and motherboard installed, we realized that the floor installers had cut the wires in their attempt to get the planks under our existing baseboards. Six weeks later, Home Depot has pushed us off on their installers (sub-contractors) who will visit this week to "see what they are responsible for adjusting". I am torn between contacting Home Depot "corporate" offices as in my several attempts to get them to honor THEIR guarantees they seem most interested in huge verbal promises but nothing in writing to bind them to this work. To have something beyond "I say / they say", my contractor will be here for their inspection to confirm these details but I am wondering if my not signing for their work and their not offering a completion document matters or if I tell me of this, will it help them to fix the squeaks, random pattern of the goods designed to mimic real reclaimed lumber or missing mouldings / unfinished details?
Contractors and Subcontractors: Home Depot and Their "Expert" Installers
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