My question involves a consumer law issue in the State of: California and/or Texas.
I just bailed a friend out of a situation at Houston Airport, which didn't seem right.
She bought roundtrip tickets from San Diego to Houston and back from Spirit Airlines. However, upon arriving at the Houston Airport she found out from the concierge that her flight was cancelled by someone claiming to be her father and the airline awarded this anonymous individual credit. She attempted to explain the situation to the concierge and over the phone with Spirit's costumer service line, which resulting in them saying there was nothing they can do for her and her situation.
There are two things that really bother me about this. 1) She is not a minor, so what right would a parent have to cancel an airline ticket that they did not pay for, and 2) Spirit offered this person credit at all since their cancellation policy states that canceled flights less than 5 days before departure "will incur a 100% penalty and no refund or vacation credit will be given" (policy updated June 6th, 2017).
What are her options for filing a complaint against Spirit for not being more proactive against fraud? What measures are airlines required to take to ensure that a customer's information is safe?
Thanks,
E Mc
I just bailed a friend out of a situation at Houston Airport, which didn't seem right.
She bought roundtrip tickets from San Diego to Houston and back from Spirit Airlines. However, upon arriving at the Houston Airport she found out from the concierge that her flight was cancelled by someone claiming to be her father and the airline awarded this anonymous individual credit. She attempted to explain the situation to the concierge and over the phone with Spirit's costumer service line, which resulting in them saying there was nothing they can do for her and her situation.
There are two things that really bother me about this. 1) She is not a minor, so what right would a parent have to cancel an airline ticket that they did not pay for, and 2) Spirit offered this person credit at all since their cancellation policy states that canceled flights less than 5 days before departure "will incur a 100% penalty and no refund or vacation credit will be given" (policy updated June 6th, 2017).
What are her options for filing a complaint against Spirit for not being more proactive against fraud? What measures are airlines required to take to ensure that a customer's information is safe?
Thanks,
E Mc
Travel and Recreation: Can an Airline Offer Credit to an Individual Other Than the Buyer
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