My question involves a consumer law issue in the State of: West Virginia.
The serpentine belt on my 2000 Dodge Grand Caravan was squeaking so I took it to our preferred local repair shop to get it fixed before our family vacation. They replaced the belt tensioner and said all was well. Two days later, as I was driving my family to the beach, the serpentine belt came off (thus losing power steering assist, engine overheating, and battery no longer being charged) and we broke down on the side of the interstate 120 miles from home. The van was towed to a local repair shop, and they said the issue was with the serpentine belt system and the whole thing needed replaced. They said a technical service bulletin had been put out for the serpentine belt system years ago, and they were shocked that in the 16 years my van had been in service, it never had an issue with this until now.
I find it hard to believe that it's just a coincidence that we had this issue with the belt system after my local repair shop worked on it. We spent $400 for my repair shop to work on it, and now we have to spend another $400 for this repair shop to fix it, not to mention the money we had to spend on taxis and a hotel room for two days. Is there any way at all to recoup some of our money from the original repair?
The serpentine belt on my 2000 Dodge Grand Caravan was squeaking so I took it to our preferred local repair shop to get it fixed before our family vacation. They replaced the belt tensioner and said all was well. Two days later, as I was driving my family to the beach, the serpentine belt came off (thus losing power steering assist, engine overheating, and battery no longer being charged) and we broke down on the side of the interstate 120 miles from home. The van was towed to a local repair shop, and they said the issue was with the serpentine belt system and the whole thing needed replaced. They said a technical service bulletin had been put out for the serpentine belt system years ago, and they were shocked that in the 16 years my van had been in service, it never had an issue with this until now.
I find it hard to believe that it's just a coincidence that we had this issue with the belt system after my local repair shop worked on it. We spent $400 for my repair shop to work on it, and now we have to spend another $400 for this repair shop to fix it, not to mention the money we had to spend on taxis and a hotel room for two days. Is there any way at all to recoup some of our money from the original repair?
Service and Repair: Bad Repair Job - Any Way to Recoup Costs
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