We ordered some medications from a specialty mail-order pharmacy located in Florida.
We're in Illinois.
In total we placed 2 orders with them. Both orders were over phone, and we didn't record the calls.
(When you call their number, the system says all calls may be recorded for quality purposes)
1. order of 4 vials, total is around $1400. delivered and billed as expected, no issues.
2. refill order of 2 vials. the operator taking the call confirmed that the refill order is for 2 vials,
and the total amount due is $700. Charged credit card $700 as agreed.
However, next day in the delivered package we found 4 vials.
A months or so later, surprise, we get the bill from the pharmacy with outstanding balance $700.
They did not get our confirmation for the extra 2 vials.
The medications are not covered by our insurance, thus we are self paying consumers, and we did not provide insurance details to the pharmacy.
The package of the first order had a billing statement in it.
The package of the second order did not have any financial paperwork.
Therefore, I suspect they intentionally sent 4 vials instead of the ordered 2 in order to compel us to pay more later.
(The same medication in other countries costs much less (10x), I suspect they have very good profit margins.)
They didn't ask about enrolling us in any "auto refill" or "courtesy refill" schemes, therefore they don't have explicit confirmation.
Even if they'll be playing such games to justify charging us $700 for sending us 2 extra vials that we don't need,
when I was placing the order I explicitly said we need only 2 vials, and this order is for 2 vials only, and double checked they got that right.
What would be the best way to dispute these charges?
Are there any relevant laws that apply in this case?
What are my chances?
Thank you!
We're in Illinois.
In total we placed 2 orders with them. Both orders were over phone, and we didn't record the calls.
(When you call their number, the system says all calls may be recorded for quality purposes)
1. order of 4 vials, total is around $1400. delivered and billed as expected, no issues.
2. refill order of 2 vials. the operator taking the call confirmed that the refill order is for 2 vials,
and the total amount due is $700. Charged credit card $700 as agreed.
However, next day in the delivered package we found 4 vials.
A months or so later, surprise, we get the bill from the pharmacy with outstanding balance $700.
They did not get our confirmation for the extra 2 vials.
The medications are not covered by our insurance, thus we are self paying consumers, and we did not provide insurance details to the pharmacy.
The package of the first order had a billing statement in it.
The package of the second order did not have any financial paperwork.
Therefore, I suspect they intentionally sent 4 vials instead of the ordered 2 in order to compel us to pay more later.
(The same medication in other countries costs much less (10x), I suspect they have very good profit margins.)
They didn't ask about enrolling us in any "auto refill" or "courtesy refill" schemes, therefore they don't have explicit confirmation.
Even if they'll be playing such games to justify charging us $700 for sending us 2 extra vials that we don't need,
when I was placing the order I explicitly said we need only 2 vials, and this order is for 2 vials only, and double checked they got that right.
What would be the best way to dispute these charges?
Are there any relevant laws that apply in this case?
What are my chances?
Thank you!
Disputing Debts: How to Dispute Pharmacy Bill for Unauthorized Additional Medication
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