My question involves insurance law for the state of: California
First of all, not sure if this is the right forum to post this but it's the closest I can find in expert.
We hired a national AV installation company for a video wall project 2 months ago. A week or so ago, we identified the plywood was coming off from the wall about 1/8" after 6 weeks of installation. We had the AV company come back and they were able to fix some, but not all, issues by adding 1 screw. But the solution wasn't perfect and we pushed them again. The company then sent us a formal email saying it's the customer's wall that cannot hold the weight but not their installation issue. We paid them $250 to inspect the wall and they said no problem and moved on.
At this point it's very difficult for customer to get new budget for enhancing the wall. Also tremendous time has been spent on identifying the problems and fixing it -- before we were able to identify that was the problem of the installation. In the meanwhile, we all believe the wall is fine but the plywood the company purchased was too short which caused the problem. However there is no way to testify a wall is strong enough to hold certain weight.
If someone can offer some help we would be greatly appreciate it.
Here is the letter from the company. I hided company names. One thing they may lie about is it's not the wall bowing but the plywood they installed coming off the wall.
Project Timeline:
1. On 05/18/15 XXX conducted a Site Survey of the installation location.
2. On 06/19/15 XXX Field Technicians installed the backer board, mounting brackets and monitors. The monitors were aligned and leveled.
3. At some point after XXX installed the backer board, mounting hardware and monitors a touchscreen overlay was installed. The overlay was not installed by XXX.
4. On 08/12/15 XXX was requested to return to the installation site to realign and level the monitors. On this site visit, it was determined that one of the monitors was damaged and needed to be replaced.
5. On 08/26/15 XXX returned to the site to install additional lag bolts to secure the backer board. At this time it was determined that the installation wall was bowing under the weight of the monitors. It’s possible that some of the drywall screws have come lose from the drywall and the drywall is pulling away from the steel studs.
Findings:
1. XXX conducted a thorough debrief with our Field Technicians and we also reviewed all the installation photographs.
2. XXX determined that the existing wall will not safely support the weight of the backer board, mounting hardware, monitors and touchscreen overlay.
Recommendations:
1. XXX recommends fortifying the installation wall to ensure structural integrity and safety. This should be done by a licensed contractor who can provide recommendations on the approach.
2. XXX recommends that the monitors be uninstalled for safety purposes until the installation wall fortification work is completed,.
3. XXX can return to reinstall the monitors and mounting hardware once the installation wall is fortified.
First of all, not sure if this is the right forum to post this but it's the closest I can find in expert.
We hired a national AV installation company for a video wall project 2 months ago. A week or so ago, we identified the plywood was coming off from the wall about 1/8" after 6 weeks of installation. We had the AV company come back and they were able to fix some, but not all, issues by adding 1 screw. But the solution wasn't perfect and we pushed them again. The company then sent us a formal email saying it's the customer's wall that cannot hold the weight but not their installation issue. We paid them $250 to inspect the wall and they said no problem and moved on.
At this point it's very difficult for customer to get new budget for enhancing the wall. Also tremendous time has been spent on identifying the problems and fixing it -- before we were able to identify that was the problem of the installation. In the meanwhile, we all believe the wall is fine but the plywood the company purchased was too short which caused the problem. However there is no way to testify a wall is strong enough to hold certain weight.
If someone can offer some help we would be greatly appreciate it.
Here is the letter from the company. I hided company names. One thing they may lie about is it's not the wall bowing but the plywood they installed coming off the wall.
Project Timeline:
1. On 05/18/15 XXX conducted a Site Survey of the installation location.
2. On 06/19/15 XXX Field Technicians installed the backer board, mounting brackets and monitors. The monitors were aligned and leveled.
3. At some point after XXX installed the backer board, mounting hardware and monitors a touchscreen overlay was installed. The overlay was not installed by XXX.
4. On 08/12/15 XXX was requested to return to the installation site to realign and level the monitors. On this site visit, it was determined that one of the monitors was damaged and needed to be replaced.
5. On 08/26/15 XXX returned to the site to install additional lag bolts to secure the backer board. At this time it was determined that the installation wall was bowing under the weight of the monitors. It’s possible that some of the drywall screws have come lose from the drywall and the drywall is pulling away from the steel studs.
Findings:
1. XXX conducted a thorough debrief with our Field Technicians and we also reviewed all the installation photographs.
2. XXX determined that the existing wall will not safely support the weight of the backer board, mounting hardware, monitors and touchscreen overlay.
Recommendations:
1. XXX recommends fortifying the installation wall to ensure structural integrity and safety. This should be done by a licensed contractor who can provide recommendations on the approach.
2. XXX recommends that the monitors be uninstalled for safety purposes until the installation wall fortification work is completed,.
3. XXX can return to reinstall the monitors and mounting hardware once the installation wall is fortified.
Service Providers: AV Company Wants Customer to Pay to Reinforce a Wall After Installation
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